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Guiding Principles

for the Office of the Ombudsman

Respect

Treating everyone with courtesy, dignity and respect.

Leadership

Modeling and promoting fairness, equity, clarity, innovation and consistency.

Equality

Promoting equality, inclusion and access for all persons regardless of such factors as age, gender, marital status, sexual orientation, physical or mental ability, race, national or ethnic origin, religion or creed, language, and family or economic status.

Empowerment

Encouraging and helping people using public services to find their own solutions to problems.

Continuous Learning

Promoting and encouraging continuous learning for staff, authorities and the public.

Cooperation

Using cooperation, empathy and good will in all our work

Teamwork

Combining the diversity of experience and talent of people who have a unity of purpose and commitment to success.

Integrity

Being independent, impartial and honest.

systems@ombudsman.bc.ca